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  • Does United Airlines really have a PR problem?

    April 12, 2017

    Angela Carmichael, General Manager & Senior Partner Two days have passed since the now-infamous United Airlines incident and as professional communicators, it is important to glean as many lessons as possible from this disturbing event. The most important point I want to address is that the overwhelming coverage of this event as a ‘PR disaster’ is somewhat misguided and perhaps overly simplistic. A PR disaster is never simply about the wording of a statement or the...

  • Who do British Columbians trust the most to give them news?

    April 12, 2017

    By Anna Lilly, Senior Vice President and Partner at FleishmanHillard Vancouver and Evi Mustel, Principal of Mustel Group A survey on media consumption and trust from Mustel Group and FleishmanHillard has determined that while less than one-third (30 per cent) of British Columbians pay for news, nearly two-thirds (62%) trust professional media over their personal networks (39%) to help form their opinions. Nearly all respondents (99%) believe fair, independent journalism is essential for a healthy...

  • From Campaigns to Corporations, Empower Your Staff to Avoid Major Headaches

    January 17, 2017

    Zak Paget, Account Director, Public Affairs President Obama delivered his final official address as Commander-in-Chief last week and many have turned their minds to this Friday’s inauguration of President-elect Donald Trump.  The impulse to focus on what’s to come is understandable. Countless articles have been posted reflecting on lessons learned from both campaigns, and November 8th seems in many ways a distant memory. I get that. And I don’t intend to re-litigate the past. But...

  • Defeating the Trolls: It Takes More Than a Sassy Comeback

    January 13, 2017

    Jennifer Shah, SVP & Partner, Digital & Marketing Communications Wendy’s set Twitter all abuzz recently with their response to a critic who questioned their “Always Fresh, Never Frozen” beef claim, using their signature cheeky tone to put him in his place. Granted, forgetting the invention of a thing called refrigerators makes you fair game for a joke or two, but the overwhelmingly positive reaction to Wendy’s is about more than getting a quick laugh. It’s...

  • Are your symbols in sync with your story?

    December 12, 2016

    Leslie Walsh, SVP, Reputation Management Last week, the Bank of Canada announced that beginning in 2018, Viola Desmond’s likeness will appear on our currency. An icon of the human rights and freedom movement who defiantly refused to leave a whites-only area of a movie theatre in 1946 and was subsequently jailed, convicted and fined, Ms. Desmond will be the first Canadian woman to grace a $10 banknote. The decision is a nod to our heritage...

  • How to Use LinkedIn Company Pages to Build Your Brand

    November 25, 2016

    LinkedIn is known as a place for individuals to build their professional reputation, but it’s also a place where businesses can build their reputation. While Company Pages have traditionally been treated like a job board, changes to the layout and the addition of new features are creating an opportunity for organizations and brands to showcase their personality. The upcoming change has resulted in a more visually friendly interface, allowing for easier navigation that will keep...

  • The Crisis Management Hierarchy of Needs: If Maslow Turned to Crisis Management

    November 23, 2016

    By Brian West In 1943, Abraham Maslow proposed his theory of human development psychology, tapping into what motivates people and characterizes their personalities. Maslow’s Hierarchy of Needs, as it has come to be known, suggested that people and their decisions were driven by five key traits: physiological, safety, love/belonging, esteem and self-actualization. Today, we can take this hierarchy and effectively appropriate it to corporations and their response to sudden disruptions to their businesses. A new hierarchy...

  • Are we really now living in a ‘post-truth’ world?

    November 21, 2016

    Jennifer Shah, SVP & Partner, Digital & Marketing Communications Forgive the boring, “Oxford Dictionary defines…” opening, but this is one case where beginning with a definition is actually not only appropriate, but necessary. Oxford Dictionary has named its word of the year for 2016 and it’s (drum roll please) post-truth. So… Oxford Dictionary defines post-truth as “relating to or denoting circumstances in which objective facts are less influential in shaping public opinion than appeals to...

  • Hey, Nate Silver. I got you: Understanding Polling and Forecasts

    November 16, 2016

    By Heather Carson Anytime a new individual joins FleishmanHillard’s social and creative team in San Francisco, she/he is subjected to a fast and furious round of 20 Questions. The group tends to ask your standard cocktail party questions like, “Name your top 5 musicians of all time,” “Star Wars or Star Trek?” or “Are you a cat person or a dog person?” Occasionally, someone will toss out, “If you could have dinner with one person...

  • What’s the one thing that never ceases to amaze me about FH Toronto?

    September 15, 2016

    FleishmanHillard Toronto rallies to raise funds for Pathways to Education and in the process I am reminded why I truly love my work This year, FH turns 70 and to celebrate this amazing milestone we launched a year-long celebration where offices across our network are coming together with a renewed spirit toward volunteerism and fundraising in support of organizations that foster social inclusion. This past weekend the FH Toronto team concluded our second charitable project...